DaVita Kidney Care hiring Physician Experience Manager in Denver, CO | LinkedIn (2024)

2000 16th St, Denver, Colorado, 80202-5117, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

The Physician Experience Manager plays a critical role in fortifying the company's mission-focused partnership with physicians, pivotal in the patient admission process. This individual leads physician collaboration efforts, utilizing focus groups, surveys, and direct interactions to gather and effectively leverage physician feedback. The role requires a strategic approach to developing and managing programs that enhance physician engagement and satisfaction, thereby contributing significantly to DaVita's mission to be the provider of choice. Collaborating with clinical leadership and cross-functional teams, the individual synthesizes insights from physician feedback channels into actionable recommendations for technology and process improvements within DaVita Admissions. By partnering with operational leadership and technology teams, this role ensures the continuous refinement of admission processes, aiming to meet and exceed physician expectations and enhance the overall physician partnership with DaVita Guest Services.

Responsibilities include, but are not limited to:

• Develops and maintains strategic relationships with physicians to enhance the admissions process and ensures alignment with DaVita's mission and operational goals.
• Leads the design and implementation of feedback systems such at surveys and focus groups to capture and analyze physician insights.
• Translates physician feedback into strategic initiatives, working closely with clinical and operational leadership to refine admission procedures.
• Partners with technology teams to advocate for and guide admission-related technology enhancements, based on physician input.
• Drives continuous improvement efforts in physician experience, aiming to optimize satisfaction and engagement.
• Analyzes physician feedback data to conduct root cause analysis, identifying key patterns and pain points within the admissions process, and generates comprehensive reports to guide strategic improvements.
• Successfully manages relationships with leaders and teammates at all levels, and influences diverse group of stakeholders through effective communication and strong interpersonal skills
• Serves as a primary point of contact for DaVita Guest Services with key DaVita stakeholder (Office of the Chief Medical Officer, Physician Experience team, Field and Clinical Leaders)

Key Competencies:

• Exceptional communication skills, with the ability to clearly convey complex information to diverse audiences. Including; organizations business user and the IT requirements and development teams.
• Strong relationship-building skills, with an emphasis on managing stakeholder relationships.
• Proficiency in rudimentary data analysis and the ability to draw insights from data trends.
• Leverages hypothesis-based approach to identify, validate, and quantify opportunities.
• Capability to design and execute effective engagement and feedback strategies.
• Agility to lead and facilitate cross-functional teams to operationalize ideas and initiatives.
• Set priorities and direction for projects. Develop projects structure and direction from initiation, design, development, testing, evaluation, and implementation.
• Bachelors degree in Business, Healthcare Management, or similar required. Masters preferred
• 2-4 years of experience in project management, stakeholder management, healthcare operations preferred.

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Applications are accepted on an ongoing basis.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range$68,000.00 - $112,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits