DaVita Kidney Care hiring Sr. Manager Patient Experience, Engagement Strategist in Denver Metropolitan Area | LinkedIn (2024)

2000 16th Street, Denver, Colorado, 80202, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Are you passionate about designing transformative experiences for patients? Our growing patient experience team is looking for unique talent to optimize and reimagine the experiences we deliver. We are looking for a Patient Experience, Engagement Strategist to lead end to end patient campaign development, strategy and execution. This strategic and data driven leader will work cross functionally to drive patient engagement programs and multi-channel campaigns to activate, influence patient behavior and improve health outcomes, while driving business results.

As a Patient Experience, Engagement Strategist, you will drive sophisticated personalized campaigns and engagement programs aimed to improve patient activation, onboarding experience, retention, clinical adherence, healthy equity and education. You will also ensure the interdependencies and interoperability between those campaigns and a patient’s journey and digital experience.

This leader will have strong campaign management and marketing experience in an agile framework, seamlessly leaning into both technical, marketing, and business acumen to reimagine how we use technology to communicate, engage and influence patient behavior across the Kidney Care Continuum.

This is a highly visible role at the forefront of DaVita’s focus on patient-centered care.

Here's what you can expect as a Patient Experience, Engagement Strategist at DaVita:

Program and Campaign Strategy and Oversight:

• Partner with key stakeholders, including patient experience, business, patient digital, research, legal, compliance, and marketing to translate business problems to patient engagement campaigns.
• Support defining the ‘what’ and ‘why’ of campaign design by supporting in defining hypothesis, KPIs and desired outcome
• Lead the ‘how’ in campaign and program design and execution; owning the end-to-end strategy, reporting, analysis, and optimization
• Act as key contact for business stakeholders; Liaising with key stakeholders to understand program demand and working with leadership to create and maintain engagement roadmap
• Lead strategy development and execution of engagement roadmap that delivers personalized patient programs and campaigns.
• Lead post campaign analytics discussions, including outcome and campaign optimization recommendations
• Ensure core team is driving to common goal, producing high-value increments and meeting commitments
• Provide strategic vision of how personalization, engagement, and technology solve business problems.

Program and campaign management delivery and execution:

• Plans, design, track, and manage campaign deliverables, goals, and milestones and other “success” criteria; adjusts program plans and/or resources to meet changing needs and requirements
• Create messaging specific to audience, channel and/or based on prior interactions to drive personalization and engagement
• Write creative briefs and manage production workflow to ensure campaigns are delivered on time and within agreed strategy and plan.
• Manage the priority, backlog and expectations of stakeholders and partners.
• Monitor ongoing results of key initiatives as measured by KPIs and supporting business metrics
• Cross functional Risk Mitigation at Program/Portfolio Level

Portfolio Management

• Creates and maintains year over year budget campaign and program budget
• Financial Forecasting in partnership with cross collaborative inputs
• Executive reporting & communication – prepares and delivers engaging, informative, and well-organized presentations to executive and other audiences
• Other duties as assigned.

Qualifications:

• Bachelor's degree required, MBA or other related graduate level degree a plus
• 5-8+ years of experience in journey-based, campaign strategy, design and execution
• 5+ years of lifecycle Marketing experience
• 3+ years of experience managing multimillion-dollar budgets
• Proficient in data platforms, specifically CDPs, CRM, MDM, channel communication delivery tools, material delivery, campaign management strategy, and communication fulfillment platforms.
• Demonstrated results in being able to think strategically, anticipate future trends, and incorporate them into both a short-term and long-term strategic plan
• Experience leading cross-functional, matrixed project teams
• Ability to build strong relationships across multiple lines of business
• Experience in using data to derive insights, produce regular reporting, and perform A/B testing
• Experience with Agile framework is preferred
• Healthcare experience preferred

Here is what you can expect when you join our Village:

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Applications are accepted on an ongoing basis

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range$100,100.00 - $147,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits